Case Study: Developing an AR/VR Learning Strategy at Kaiser Permanente

Conference Archive

Realities360 2019 Conference - June 26, 2019

Matt Kurtin

Senior Director, Technology and Visual Design
Innovative Learning Group

David Livingston

Executive Director, Health Plan Workforce Development
Kaiser Permanente

Kaiser Permanente's Health Plan Workforce Development (HPWD) group, which is always striving to bring leading-edge technology to its learning solutions, believed that AR and VR delivery would be especially important in engaging and retaining younger workers over the next several years. But with its finite resources, HPWD needed to figure out how these technologies could be used most effectively. Of HPWD's many learning audiences (ranging from sales and marketing to underwriting and product support) and their disparate learning needs, which would truly benefit from AR or VR delivery? And how should initial, proof-of-concept forays into these technologies be targeted?

In this case study session you'll learn how Kaiser Permanente's HPWD group developed an AR/VR learning strategy that focused their initial development efforts, familiarized stakeholders with the possibilities of AR and VR, and guided solution priorities over the next five years. You'll explore their strategy components— Vision, Audiences and Learning Needs, Delivery Methods, Procurement, Technology and Infrastructure, Assessment and Evaluation, Organizational Structure, and Implementation Plan— and discover the role each plays in a cohesive strategy. Finally, you'll see how HPWD has executed its strategy during its first six months, and the results it has produced so far.

In this session, you will learn:

  • The key topics to cover in an AR/VR learning strategy
  • The importance of sequencing the topics so one informs the next
  • How to align AR and VR with performance support and training
  • How to pick which tools and hardware to use to develop an AR/VR solution


Managers, senior leaders (directors, VP, CLO, executive, etc.)

Technology discussed in this session:

Augmented reality and virtual reality development tools and headsets/devices


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