SMM106 Knowing Your Business: Using Context to Improve Success
3:00 PM - 3:45 PM Tuesday, March 27
Expo Hall: Management & Measurement Stage
You want a seat at the table, but you have a difficult time engaging with the right stakeholders. You want your team to be recognized as performance consultants, but do you understand how the business operates?
The challenge of earning a seat at the table has plagued the learning profession for years. Culture, engagement, and business impact are themes we are all familiar with. But do we really know what this means, or do we focus too much on the method of delivery? Do we let our process get in the way of results? In this session, we will discuss how to improve business acumen and learn to ask the right questions in the right context to get to the root of addressing business problems in your organization.
In this session, you will learn:
- Practical applications of networking, networking tools, and research to gather data on your audience
- How to ask effective questions to get to the root of the business issues your internal customers need to address, and why these questions are important
- How to apply information so that your solution is delivered in the context of what is important to your customers
- How to work with your partners in the business in the context of their needs
- How to limit preconceived notions
Audience:
Novice to advanced designers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
LinkedIn, your company’s website, public information, podcasts.
Mike Simmons
Founder
Catalyst A.C.T.S
Mike Simmons is an enabler and a coach. He helps leaders and professionals breakthrough the challenge of second-guessing their work. He does this through a combination of frameworks, process, tools, and thinking. He takes a beginner's mind approach to the work he does, starting with questions informed by experience, practice, and doing the work. Possessing more than two decades of operations, consulting, customer success, sales, sales operations leadership experience; 15 of those years were in the EdTech space where Mike helped numerous clients achieve success through the application of innovative technology to their learning, skills development, and behavior change challenges.