Performance support personnel need support themselves. This can range from teaching them how to set up and get started using an app to quickly training them in a few fundamental skills necessary to make the most of the tool.

In this session, you will explore how to combine mobile performance support apps with video-based microlearning and examine a real example of how this was done. You will learn how to determine where to use video-based microlearning and about the process of designing support for performance support tools. Finally, you will understand how to spend money wisely when developing video-based microlearning.

In this session, you will learn:

• How to add video-based microlearning in an app
• How to determine where and when to use video-based microlearning
• About the process of designing support for performance support tools
• About financial considerations in the development of video-based microlearning

Audience:
Novice and intermediate designers, project managers, and directors.

Technology discussed in this session:
Web apps and mobile devices.

Mobile learning is mostly done alone. Think of your last few mobile learning excursions. Were they net positive experiences where you learned along with others? Hopefully you weren’t alone. Alone, it’s you and the problem. Being able to bounce ideas off others opens up more perspectives and ways of knowing.

In this session, you’ll use design thinking to make mobile learning a more social experience. Then, with the people and apps in the room, you’ll make and test a prototype solution (or two). You will learn about a social learning efficacy assessment to aid in understanding its impacts. Finally, you’ll put your attention on the best ways to market and promote a mobile learning solution in your organization.

In this session, you will learn:

• Ways to make mobile learning social
• About a prototype for a mobile social learning experience
• How to design a mobile social learning efficacy assessment
• How to ideate ways to market a mobile social learning solution in your organization

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Computing devices (PC, Mac, tablet, and phone), Gmail/YouTube, Twitter, and apps (we’ll make it work with what’s in the room).

Technology Required:
A computing device.

Let’s face it: Learning content is getting out of control. Designers and developers can’t find anything and end up reinventing the wheel. This is a symptom of content overload, a condition as organizations try to make content more bite-sized, modular, and mobile to meet the needs of modern learners. Learners are experiencing it, too. As organizations adapt learning strategies, content strategy must follow.

In this session, you will see how a content strategy based on the principles of object-oriented design will empower you to manage bite-sized content. Also, learn how you can use multi-channel/multi-device publishing to produce multiple outputs from the same source content, from classroom training materials to individual learning nuggets for any device. Don’t miss this enlightening how-to session that will change the way you think about learning content.

In this session, you will learn:

• What bite-sized learning is and is not
• Why bite-sized learning is important today
• How to author, publish, and deliver bite-sized learning to many systems of engagement
• How to measure the effectiveness of bite-sized learning

Audience:
Novice and intermediate designers, developers, project managers, and directors.

Technology discussed in this session:
Xyleme, a learning content management system.

Mobile first is the standard in today’s learning and development industry. Companies need ways to be able to reach their sales reps wherever they are. Many companies do not have the means to develop device-agnostic mobile applications for learning in the time frame needed to provide just-in-time learning. Mobile messaging can offer a just-in-time learning solution without the development time.

In this session, you will learn why text messaging can have a powerful effect on learning. You will explore the many ways it can be used for training and how it can extend training efforts as a performance support service. You will learn how you can gain learning analytics quickly from mobile messaging feedback, and best practices for setting up educational messaging campaigns.

In this session, you will learn:

• Applicable uses of text messaging for performance support
• Why text messaging has a powerful impact
• How text messaging can help you quickly get feedback on the effects of different learning initiatives
• How to design an effective messaging campaign

Audience:
Novice to advanced developers and project managers.

Technology discussed in this session:
Smartphones, mobile messaging platforms, and A/B testing.

Do the people who most need your mobile learning reside internationally, although you are apprehensive of taking on a global launch? Do you want to learn more about the considerations that impact your global mobile learning success? Maybe you have a solid plan, or maybe you are ready to take the jump and want to validate your strategy with a global organization on the same journey.

In this session, you will specifically explore the technical, data, delivery, social, and legal considerations that impact your global mobile learning implementation and delivery. You will learn how to assess mobile projects to determine the alignment with your environment and tolerance for risk. The group will discuss expectations for global mLearning initiatives and growing the movement within your organizations.

In this session, you will learn:

• Various global mobile learning strategies
• About the technical, data, and delivery factors that impact successful implementation and delivery
• About the cultural, social, and legal considerations that impact successful adoption
• Strategies to assess global mobile learning projects that are in alignment with your tolerance for risk
• About ideas for growing a global mLearning movement in your organization

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
iPad, SuccessFactors mobile LMS and Jam apps, and mobile custom and vendor content.

The 70:20:10 model holds that 70 percent of learning happens informally on the job. However, there are a lot of distractions at work that inhibit the amount of learning that can be achieved—deadlines, coworker interruptions, meetings, etc. Also, since learning is an afterthought when performing your job, it’s a fairly inefficient process, especially when compared to the other 30 percent, where learning is typically the overarching theme.

In this session, you’ll explore ways mobile technologies can be used to squeeze the best and most efficient learning process out of your normal, day-to-day work. Workers typically have a mobile device on them while performing a job—no matter if that job is computer-based, communication-focused, or manual labor—and this session will explore creative opportunities for mobile to revolutionize the 70 percent in the 70:20:10 model. All mobile technologies will be considered.

In this session, you will learn:

• How to improve the 70 percent of learning that occurs on the job
• How mobile can be used to increase the amount and efficiency of informal learning that occurs on the job
• How wearables are underrated in learning
• Creative ways phones can be used to document learning that occurs during your day-to-day work

Audience:
Novice designers, developers, project managers, and directors.

Technology discussed in this session:
All mobile technologies—phones, wearables, etc.—will be discussed.

Adobe Captivate is a widely used authoring tool for eLearning courseware and mobile learning experiences. Now Adobe offers developers the opportunity to create responsive animations to their mobile learning projects.

In this session, you will learn how to make a responsive project with the new Adobe Animate CC. You will learn specifically how to create the animations, output the responsive elements, and adjust them for different mobile views in Captivate. Finally, you will learn the specific steps involved in creating responsive content, as well as best practices for adding HTML5 content and responsive design for mobile devices.

In this session, you will learn:

• How to create animations with the new Adobe Animate CC application
• How to use Animate and Captivate together in a mobile workflow
• How to design for a variety of mobile devices
• How to make basic elements for animation using Adobe Illustrator

Audience:
Intermediate and advanced designers and developers.

Technology discussed in this session:
Adobe Captivate, Adobe Animate CC (formerly Flash), and Adobe Illustrator.

Many people accept that the way to extend learning solutions to the moment of need is through performance support. But while L&D professionals recognize the value of this approach, actually knowing how to take existing projects and transform them into solutions that truly support people in the moment can be a challenge.

In this session, you will learn more about the methodology and tools needed to incorporate performance support into your current learning solution projects. You will learn applicable skills that you can use to transform a one-dimensional solution into dynamic approaches that include moment-of-need performance support. You will ultimately see how learning and performance support content can complement and reinforce each other.

In this session, you will learn:

• The differences between learning and performance solutions (and how to recognize when to use each one)
• About tools and methodology that can help you design performance support
• How to transform a current project into a performance support solution

Audience:
Novice and intermediate designers.

Technology discussed in this session:
Performance support software.

“If you taught them this, why don’t they do it?” Educational services staff at Saint Vincent Hospital got tired of hearing this question and started looking for a new learning paradigm for the institution. The solution was found in performance support. By blending learning opportunities and performance support for associates before a class, during a class, and on the job, organizations are able to significantly impact job performance.

This session will discuss the principles of performance support (PS) and the process of gaining institutional buy-in for PS. You will learn the benefits of providing PS across a learning ecosystem and how PS was successfully blended into the learning continuum for several projects. Finally, you will examine the metrics used to measure the success of the implementation. Details will be provided and examples will be shared.

In this session, you will learn:

• The difference between job aids and true performance support
• The benefits of providing performance support throughout the learning ecosystem
• Steps to implement performance support throughout the ecosystem
• Potential metrics for determining the success of the implementation

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Ontuitive’s LearningGuide Manager.

Today, PS enthusiasts in small organizations, or in smaller business units of larger organizations, often lack access to the funds and support needed to build an effective PS solution. Today’s commercially available PS authoring applications, and their corresponding methodologies, exceed their reach. They need a minimalist process, structure, and model for building powerful PS solutions despite their budgeting and staffing constraints: a PSS for the rest of us.

This session will demonstrate how to make it possible, practical, and relatively simple for anyone to create an effective PS solution, regardless of budgeting and staff constraints. In this session, you will learn the core skills: how to anchor the content within the context of the user’s job and workflow; how to create content that is “actionable,” i.e., capable of being immediately applied; how to create all of the core content with tools everyone already has and has mastered; how to simplify the gathering and updating of content from those who have it; and how to make the solution available on any device.

In this session, you will learn:

• To capture responsibilities, workflows, and tasks and organize support content within that context
• To streamline the gathering of support content from your SMEs
• To guide your SMEs in creating actionable, rather than static, knowledge
• To create an HTML structure for delivering the support content using only MS Word and Word templates
• To set up a process for sustaining the content and the competent performance it supports

Audience:
Novice and intermediate designers, developers, project managers, and directors.

Technology discussed in this session:
Microsoft Word.

Technology Required:
A laptop with MS Word.

Learning and development professionals strive to meet on-the-job performance support needs in a typical work environment. Now, imagine the needs of a laboratory where employees are responsible for manufacturing radiopharmaceuticals (radioactive drugs). Cardinal Health technicians operate in a highly regulated lab environment with ever-changing operating procedures that affect a manufacturing process in which one misstep could impact a patient.

Session attendees will learn how the Cardinal Health nuclear pharmacy services team developed and implemented Albert, an HTML5 mobile app, to increase application of information and supplement existing training with on-the-job performance support. Presenters will demonstrate how Albert is currently being used on iPads at each facility to provide technicians just-in-time access to video demonstrations, job aids, training guides, and a library of current operating procedures. The session will also include a high-level overview of the technology used, lessons learned, and recommendations for others considering a similar solution.

In this session, you will learn:

• How Cardinal Health successfully implemented Albert
• What benefits were gained from using Albert
• What to consider when developing a similar app
• About different technology options available

Audience:
Novice and intermediate designers, developers, project managers, and directors.

Technology discussed in this session:
Mobile performance support apps, video, HTML5, and iPad.

We all know that video is an incredibly effective learning method. Learners can remember up to six times more from trainings and classes that incorporate videos than they do from those that don’t. Many trainers, however, are not sure how to most effectively use videos; simply showing clips is not the best method. In fact, it’s a missed opportunity!

In this session, you will learn five major approaches to engaging learners with video. Most importantly, these are new approaches, as opposed to simply finding and using video clips in new ways. You will see how these are applicable to both corporate training workshops and academic classrooms. Finally you will learn real, easy-to-apply solutions that you can begin using right away. They are simple to learn, but make a big impact in your training.

In this session, you will learn:

• How to develop a plan to effectively incorporate videos into your training
• Best practices in using videos in trainings and the classroom
• About resources to continue learning about videos in training and development
• About a new paradigm of videos in training and development

Audience:
Novice to advanced, designers, project managers, managers, and directors.

Technology discussed in this session:
Mobile apps, MP4 videos, instructional design software (including Captivate and Camtasia), learning management software.

With its shift of learning away from information overload delivered in large chunks to learning in more manageable increments within the context of work, performance support is already an improvement on traditional methods of training. Looking to further improve learner performance, in this session we’ll discuss the possibilities of imagining “support” as “learning” with insights from psychological and neuroscience research. Building on unconventional notions about the nature of memory, constructing learning methods on a “remembering” curve, and attending to the learning environment are just a few of the opportunities we will explore in this open conversation with panelists.

Today’s learners demand rich multimedia, and it’s becoming easier to deliver it to them. The challenge facing trainers is to have the skills to produce and edit video and to do so on a training budget, not a Hollywood budget.

Fortunately, the YouTube era has opened up new and exciting models for low-budget multimedia. This session will review stylistic tips and tricks used by the most popular YouTubers, online instructors, and social video participants for creating authentic, engaging, ultra-low-budget productions designed to match the media being consumed by learners on a daily basis in their YouTubing, Redditing, Pinteresting, and Facebooking.

In this session, you will learn:

• About the role of authenticity in learning media
• How today’s most popular YouTube and social video producers engage viewers with authenticity, not production value
• Tips and tricks used by producers everywhere to make their production processes manageable for ultra-low-budget productions
• From several “best and worst” online videos used for training

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Streaming services, video production equipment (cameras, microphones, lighting), smartphones, and smartphone apps.

In today’s DIY (do-it-yourself) world, you often hear that being a great instructional designer isn’t enough. You need to also be a graphic designer, writer, coder, video producer, editor, and special effects guru. But is that fair? Is it even remotely possible? This session will explore when to do it yourself and when it’s time to call in the experts.

In this session, we’ll demonstrate how learning and performance support environments can leverage xAPI to create adaptations and branching using competency information, current sales data, performance review information, and more. You’ll learn of the available open-source tools that can easily import xAPI data from Excel files or reports to quickly import business information into an xAPI learning record store (LRS), and how off-the-shelf course development tools can leverage this information. You can be up and running in a matter of hours.