As learners gain new information or take on a new skill, they develop a level of confidence about their abilities that exceeds their actual competency. This is an example of the "beginner's bubble," a hypothesis that suggests individuals learning a new task will become overconfident after gaining a basic level of knowledge. The result is that these learners make mistakes, costing our organizations money and, potentially, our valued customers.  As content creators and developers, this creates challenges. We want our trainings to be effective but these learner mistakes could lead us to believe otherwise. We have the ability to help learners remain confident while managing their own expectations. How can we use simple, practical applications to curb our learners' overconfidence?

In this session you will start by identifying an area in your training programs where learners may struggle. Using case studies and surveys with your peers, you will find solutions you can implement as soon as you return to your role. First, you will identify powerful real-life scenarios and learn how they can help your learners see the impacts of their decisions on your business. Not only will you begin to encourage learners to make the right choices through scenario-based activities, you will show them the wrong choices and they will see the consequences of those choices. Next, you will discover the ways a challenging assessment can help learners feel confident about their knowledge but also recognize areas for further improvement. You'll learn how to write a great assessment that won't confuse learners. You will also learn the best ways to provide feedback to your learners. You will see how detailed and specific feedback can help a learner understand the risks that come with their mistakes, and you'll give valuable information to help them improve. You'll leave this session with multiple resources you can take with you, including a developed plan to help your learners be better prepared and truly confident in their knowledge and skills.

In this session, you will learn:

• How the beginner's bubble affects our organization's learners
• Why you should not only use real-life scenarios, but encourage your learners to see what happens when they take the wrong approach
• How to create challenging assessments where learners can gain knowledge and feel good about their success, even when they may not have all the right answers
• How to provide feedback that doesn't just show the correct answer, but explains the why and the what ifs
• How to talk to leaders about training time constraints and the need for effective learning programs

Technology discussed:
Articulate Storyline and/or Rise